Total Cargo Management
Kales Total Cargo Management (TCM) is acting as your airline’s cargo department, offering a comprehensive, end-to-end solution that covers the full scope of cargo operations on your behalf. From sales, marketing, and revenue optimization to network and ground operations, quality, safety & security, interline management, claims handling, and even charter operations, we manage every detail with precision and professionalism. Our TCM service model also includes key functions such as capacity control, trucking management and procurement, ground handling, audits, and state-of-the-art digital IT solutions—led by a dedicated team and TCM manager. This all-encompassing approach enables us to deliver consistent quality control and commercial success. We proudly support long-term airline partners who depend on our expertise and adaptability.
What are the benefits of Total Cargo Management
Kales Total Cargo Management (TCM) offers a comprehensive, outsourced solution that handles the full cargo business on behalf of the airline. This model brings several strategic and operational benefits:
We can essentially become the airline’s cargo department through our TCM solutions, providing a highly efficient and cost-effective end-to-end solution. Alternatively, airlines can choose specific services such as sales, back office, reservations or other commercial activities, all supported by strong IT solutions, market intelligence and local expertise.
We deliberately make this simple
We offer our services almost like a menu: airlines can select exactly what they need, whether that is a complete solution or a specific part of the commercial operation. There are no complicated concepts or fancy names — just straightforward, high-quality services that deliver measurable results.
Ultimately, our customers want their aircraft space to be optimized, with the highest possible load factors and yields, while keeping their commercial costs under control. That is exactly where we see our role: combining our people, technology, market intelligence and global network to make the airline’s cargo operation more efficient and effective.
Kales TCM drives your cargo sales and marketing success:
- End-to-end management of bookings and reservations
- Responsive and professional customer service support
- Expansion through digital sales channels and platforms
- Development, promotion, and sales of premium cargo products
- Brand positioning and protection in served markets
- Load factor and yield management to maximize cargo revenue
- Proactive account management
- Claim management
- Offline sales using a sales office network that feeds the flights from other countries
- Interline agreements with over 100 global airline partners
- Execution of targeted E-marketing & social media campaigns, agent events, and FAM trips
Kales TCM is your cargo operations partner on the ground:
- Coordinating & supervising cargo handling and ground services
- Providing local operational oversight and reporting
- Capacity and schedule management, incl. distribution of flight programs, schedule changes & capacity planning
- ULD inventory control
- Documentation transport & distribution
- Supervision of messaging for customs & security (ACE, AMS)
- Procurement, contracting & auditing of trucking suppliers
- Training of staff (e.g. customs regulations, dangerous goods)
- Organizing trainings /workshops for specific cases and stakeholder(s)
- Tender support to select suppliers GHA, trucking & equipment.
Kales TCM streamlines your administration:
- Data Capture (data input and verification)
- Operational Administration (invoice checks, reconciliation CASS files)
- Accounting and financial services
- Customised staffing solutions (call center and training)
- KPI Tracking and reporting
Kales TCM protects your infrastructure:
- Proven expertise in AOC compliance for cargo transport
- Aviation security implementation across the global network
- Certified IATA Security Manager and IOSA Auditor for AvSec
- ACC3 validations delivered through Kales TCM’s certified validators
- Monitoring of regulatory changes (EU, UK, USA, and beyond)
- Oversight of cargo screening processes by Cargo GHA partners
- Risk assessments tailored to operational needs
Kales TCM safeguards your service quality:
- Collaboration with postholders and the Quality Manager to ensure compliance and alignment
- Maintenance and continuous improvement of the Cargo Operations Manual (COM)
- Oversight of all Cargo GHAs to ensure adherence to the COM and IATA regulations
- Certified aviation auditors for EASA, IOSA, and ISO standards
- Development and execution of a structured audit calendar
- Management of cargo Dangerous Goods requirements, including IATA manual updates
- Support for new product development and drafting of related procedures
- Execution of inspections and quality checks at new station openings
Kales TCM automates your cargo workflow:
- Real-time booking platforms with integrated e-AWB functionalitySeamless
- API connectivity for system-to-system communication
- Centralized booking tools for sales and operations
- Document management and automated workflow solutions
- Digital sales tools and performance dashboards for actionable insights
- Market analytics to support strategic, data-driven decisions
- End-to-end process automation for improved speed and accuracy
See the Value of TCM in Action
Headquartered in London, Kales TCM is strategically located at the heart of global aviation activity. Our London base allows us to stay closely connected to key industry developments, regulatory bodies, and major cargo hubs.
While firmly rooted in the UK, our operations extend far beyond — providing Total Cargo Management solutions to airline partners. We combine a truly global reach with in-depth local market knowledge, enabling us to offer tailored strategies, seamless operational support, and revenue-driven results wherever our clients operate.
Whether you’re looking to enter new markets, streamline operations, or unlock new revenue potential, Kales TCM has the global infrastructure and local expertise to make it happen.
